Responsible for leading and coordinating customer development programs and participates in setting up country sales strategy and activities for specific OEM, Tier I customers. In addition, responsible for managing all customer programs that revolve around development lifecycle, technical, quality and manufacturing related issues focusing on design, product selection, and customer satisfaction.
- Responsible products - eMobility E/E, P/E products related to xEV as well as for ICE applications
- Promotes eMobility products to customers with ability to perform technical presentation based on in-depth knowledge on E/E, P/E system & components
- Conducts tech review with customers as well as Eaton global/APAC engineering in development
- stage as well as for new opportunity pursuits
- Maintain high level of interaction with customers and ensure high levels of professionalism are maintained at all times.
- Discover customer needs, select products, quantify value, develop offerings, offer value propositions, and close new business.
- Work with people of different functions (such as Sales / SCM / Product Engineering / Production / Quality Assurance / Logistics, etc.) and different groups (Eaton internal / Customer Side / Related Partners, etc.)
- Internal project coordination and follow up of each relevant program. Organizes and participates in routine meetings, follow up relevant tasks, advises critical issues, and coordinates for solution to solve problems.
- Conduct business practices under established quality systems. Ensure legal, ethical and contractual conditions are maintained with customers.
- Serves as a member of a cross-functional global customer interface team to ensure a high level of customer satisfaction and responsiveness to customer needs.
- Supports development of regional customer strategy for both annual profit and five-year strategic plans. Generates and communicates customer forecasts by program and probability of winning new business
- Provides input into the description, qualification, and recommendations of growth opportunities for new product systems.
- Assists in the evaluation of a technology strategy to meet customer needs and product strategies
- Gathers competitive information that project product / platform trends / directions and reports it to the Korea Engineering/Sales Manager
- Support all Eaton Business System tasks assigned to the Engineering/Sales function
(including ProLaunch, Value Cycle, TS, etc.)
- Builds customer-supplier relationships through daily interface with customer, operations, and engineering.
- Based on customer needs/wants and competitive pressures, makes recommendations as to course of action (strategy) to meet Eaton and customer expectations.
- Acts as a point of contact for engineering issues and related customer complaints.
- Originates, develops, and facilitates training at customer locations (if applicable)
- Supports setting up PP for following year and SP for next 5 years
- Support monthly report including each divisional report
- Market research : check OEM’s new program and competitor’s activity etc
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